Grievance Redressal Mechanism

We are a Direct Insurance Broker with different verticals in general and life catering to Groups, Corporates and Individuals. RFL Insurance Broking Pvt. Ltd. is licensed by the Insurance Regulatory and Development Authority (IRDA). RFL handles underwriting, claims, and risk management.

About Us

The customer can lodge his complaint through any of the modes, that is, by visiting the branch/ office, writing a letter, through email, direct calling and through our website.

If the customer is not satisfied with the resolution provided by customer service team / executives of the company OR no response is received within 15 days, the customer could write to:

Grievance Redressal Officer (GRO): A.V DEVIDAS

Address:506/B wing, Cello Triumph, I.B Patel Road, Goregaon East,Mumbai 400063

Send an email to:

Call on: 18001232589 (mobile), 022-49158000 (landline) between 10:30 AM to 06:00 PM, Monday to Friday.

Reply to the complaint will be given within 7 working days.